Frequently Asked Questions
- Is delivery free?
Yes, delivery is free to all mainland UK addresses - with the exception of the highlands of Scotland, where there is a surcharge dependent on the postal address. We can deliver to non-UK addresses but you will have to call us for a quote on the carriage.
With certain items there may be a minimum order quantity. If you needing less than the mininimum order quantity then please call our sales office on 01234 834693 and we will be able to quote you on the carriage charge.
- How quick is delivery?
The majority of our items are stocked, so delivery is usually no longer than 3-10 working days however on made to order items delivery times may increase to 4 weeks.
Once an order has been placed and payment has been confirmed, we will automatically process the order for delivery. The courier company will contact you directly to arrange the delivery either by text, email or telephone and this is normally within 3 working days so that you will be aware of the day and in most cases a time window for the delivery.
If you order multiple items (i.e. Tables & Chairs etc), then there is a possibility that these will be delivered at different times and possibly days but you will be advised of the deliveries in the same way as above.
Please not that during busy periods (i.e At end of school year) delivery lead times may increase.
- Where do you deliver?
All of our products can be delivered to mainland UK addresses. Delivery charges are free for England, Wales and Scottish lowlands. There is a surcharge for delivery to addresses outside these areas, and our sales office will be happy to quote for this depending on the postal address.
Please note deliveries to Scotland may take longer depending on the address and the product in question. Please do not hesitate to contact us for further information.
- How are the products delivered?
Products are delivered by a third party carrier and delivery times are between 8am and 6pm on the specified day (you will be notified of a delivery date and where possible a time window for delivery or tracking details).
Please ensure someone is available to accept delivery of your products on the arranged day as failure to do this or the re-delivery may be chargeable depending on the item. Unfortunately we are unable to give an exact time for delivery but can supply a tracking reference for most orders.
All products are delivered boxed or in plastic wrapping. Deliveries are to front entrance threshold or kerbside, depeding on delivery access.
- Do you use voucher codes?
Due to our products already being heavily discounted we do not offer any voucher codes. However, should you see a genuine like for like product offered at a cheaper price we will always look to price match.
- What if something arrives damaged?
We live in the real world and understand that sometimes things may arrive damaged. If this is the case we would ask if the box is damaged on arrival or marked in any way then please sign for as damaged. We will then ask for an image to be sent showing the damage and where it is to the box and also the product when un packaged.
We will then process this and aim to get a repalcement part out to solve the problem for next day delivery (When possible), or if the damage is beyond a repairable part/component we will either refund or replace your order.